The following are comments made by families we have cared for. No remarks are published without the consent of the families concerned.
All contact with staff put us at ease - nothing too much bother for anyone
"your presence was unobtrusive, yet your absence would have been awful"
"everyone was very friendly and sensitive"
"thank you for supplying my family with a very professional but friendly service"
"staff were smartly dressed and most courteous"
"everyone gave us first class service"
"all staff were friendly and helpful - nothing was too much trouble for them"
it was good to feel cared for at such a sad time"
“all very professional, a credit to your company”
“friendly, sympathetic and very efficient … very professional”
“very courteous and helpful”
“all staff were very kind and efficient”
“all members of staff went above and beyond all I expected of them”
“very professional, kind and helpful”
“excellent caring service at a difficult time”
“all very patient and understanding at such a difficult time”
“quiet, sympathetic and efficient approach”
“telephonists/receptionists were courteous and friendly”
“members of staff were very professional and immaculately dressed”
“very empathetic and reassuring to know we could ask questions at any time”
"Mark gave a first-class service, he was sensitive, intuitive, compassionate and patient"
We were very impressed by Alan's attention to detail and his gift of explanation"
"Alan was kind, considerate and professional. He made a sad time as pleasant as it possibly could be"
“Alan provided very human support throughout the whole process … other staff were most kind”
“Alan’s helpful and sympathetic attitude eased a very stressful time”
“Ross was exceptionally patient and kind” “empathetic without being overly solemn”
“Ross was approachable, sympathetic and efficient, made the whole process much less of a trial”
"the support and guidance given by Ross was appreciated by us all"
Emma was courteous and professional throughout
Emma was very professional but also compassionate, understanding and guided us throughout very patiently.
“Emma handled arrangements in an understanding and professional manner”
“Emma has a good personality and a calming influence … very professional, informative and attentive”
"Mark was exceptional and conducted his service very professionally indeed"
"Mark was respectful, kind and most considerate"
“Mark very quickly put things into action … made me confident all was in control”
“Mark was professional and caring”
“Shaun gave us faultless care, very meticulous and went out of his way to accommodate our wishes”
“Shaun was very caring and professional, Laurie was also a very caring lady”
“Brian was nice mannered and professional”
“Nothing but praise for Brian”
"Brian was very caring and patient"
"thank you for making us feel that 2 baby carseats weren't a nuisance"
"clean, tidy and comforting, almost homely atmosphere"
"all were very attentive and we were put at ease under traumatic circumstances"
"excellent service - personal but non-intrusive"
"attention to detail was excellent with all points covered more than adequately"
“very efficient and most accommodating”
“very delicately done”
“very gently dealt with … all discussed simply and clearly”
“ I appreciated the way the choice was left to me”
“call was very quickly followed up by a house visit”
“the options offered were suitably wide ranging in cost and style”
"All aspects were well explained"
“the funeral costs were reasonable and good value”
“I now realise how much detail goes into the whole process”
“very pleased with the service provided”
“very good value”
“we all felt that we got value for our money”
"No-one pushed us to spend more than necessary"
"I have no comparative experience"
"it is a sum of money we all need to be aware of"
"my first experience of this service - everything made clear on every point"
"everything went very smoothly and my wishes were adhered to by the letter. All staff were friendly, courteous and very professional"
"this is the third time we have used Crosbie Matthew. Each time we have received a first-class service, all done with compassion and helped us through a sad time"
" We will always remember your attention with gratitude and affection"
"The dignity of this funeral was touching"
I thought the funeral home was quiet, intimate and respectful and the staff helpful and discreet
From our initial phone call through to the follow up call after the funeral the family were treated with courtesy, kindness and understanding by all members of staff whom we came in contact with. Also because our mum arranged her funeral with a Golden Charter it made some of the decisions to make easier"
“The service I was given by Crosbie Matthew was excellent … I don’t see any need for improvement”
“a very big thankyou for the smooth running of my father’s funeral”
“your excellent handling of all the arrangements enabled us to cope with the grieving process”
“our wheelchair bound daughter was dealt with admirably”
“you give families like ours great confidence at a very difficult time … the service is very caring as well as efficient”
“thanks for the detailed and thoughtful service given by all staff involved … it is a great help in times such as these to have such efficency”
“Crosbie Matthew took control without taking over, very highly recommended”
“I cannot fault the service. Absolutely everything was done professionally and with the utmost respect”
“my daughter and I felt great comfort from the compassionate way we were dealt with”
“from start to finish we have been astounded by how much you have done”
“ I was impressed by the attention to detail and the quality of the service”
“I wanted to do the best for my mother and I am glad I chose your company”
“could not fault the service, can't stress enough how reassuring and comforting everyone was”